Add an arrears pool

Arrears pools are defined at finance company and product level which will allow different finance companies to have different arrears settings for different products. Arrears pools are used to group together or categorise finance agreements that are in arrears. 

A pool could consist of only one arrears age band or many age bands. Arrears Collectors are then assigned to the different arrears pools to manage and work on the finance company agreements that fall into the pool. 

See this article for an overview of arrears management.

1. To add a new arrears pool, login to unsecured loans -> Home pages -> Arrears Management 

2. Select Arrears Pools under Arrears configuration

3. Once you have selected Arrears Pools click on  icon to add a new arrears pool.

4. Select the Finance company and product from the drop down and add the description as required. 

Note : If you tick on Is primary, please note that there can be only one primary arrears pool per finance company and product. 

5. Click on save to complete adding the new arrears pool. 

6. One arrears pool have been defined the arrears statuses that the finance company would like to have available in the arrears pool need to be linked.

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