Arrears letters / document templates

Once you have created an arrears letter process, then the next step will be to add arrears letters / document templates.  The arrears letters are the actual arrears documents that will be generated when a finance agreement goes into arrears.   

See this article for an overview on arrears management.

1. Go to Home pages -> Arrears Management -> Arrears Letter Processing

 

2. List the Arrears letter processes using the filter options and select the arrears letter process that you need to edit. Once you select the Arrears letter process that you have created from the list

 go to the Actions / hamburger menu -> Arrears Letter -> Create New Template 

3. You will need to add the details as per your requirement in order to complete adding the new template for Arrears portfolio process

Description: Insert a meaningful name for the template.

Email Template: If you select an email template from the drop down list then an email will be sent when the arrears document is generated. 

SMS Template: If you select a SMS template from the drop down list then a SMS will be sent when the arrears document is generated. 

Note Category : If a note category is selected from the drop down then a note will be generated when the arrears document is generated.

Note Text : If note text is attached, it will be used against the note when the arrears document is generated.

Output Queue : once generated, the document will be placed in the output queue selected.

Present to customer : Arrears document will be sent to the customer

Present to Originator : Arrears document will be sent to the originator / broker

Security on  finance Agreement: This document will be sent if there is a security on the finance agreement

No security on finance Agreement : This document will be sent if there is no security on the finance agreement

Sequence: This is only to control the order that the arrears document will appear in the list of arrears documents when viewing them within the arrears letter process. It has no affect on how arrears letters are generated

Days in arrears: The number of days a finance agreement must be in arrears to receive this document

Arrears cycle reset steps: how many “steps” back, is regarded as being out of the current arrears risk cycle. See full explanation under the arrears overview.

Tolerance Amount: Document will be generated if the amount in arrears is greater than the tolerance amount

Arrears status :  This document will only be generated if the finance agreement is in the arrears status selected.

Defer days in arrears pre requisite: If a prerequisite document is attached, the system will automatically send the prerequisite document when the current document is generated, if the pre requisite has not already been sent within the defer days in pre requisite setting

Prerequisite document: If a prerequisite document is attached, the system will automatically send the prerequisite document when the current document is generated, if the pre requisite has not already been sent within the defer days in pre requisite setting

4. Click on Save once complete to save the arrears letter. 

Once the arrears letter has been created, the next step is to setup the arrears fees to be charged when the document is generated.

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