How to allocate an arrears collector to an arrears pool
A collector can be allocated to an arrears pool directly from within the pool. To allocate a arrears collector to a new arrears pool.
See this article for an overview of arrears management.
1. Navigate to Home pages -> Arrears Management
2. Select Arrears Pool Allocations
3. Select the Finance company, Product, arrears Pool from the drop downs and select the arrears collector from the drop down list that needs to be allocated to the selected arrears pool.
4. Click on Save to complete creating arrears pool allocation.
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