Reverse a fee on a finance agreement

If you need to reverse a fee on a finance agreement for a customer, navigate to the specific transaction in the finance agreement.

1. Navigate to Home Pages > Borrowing:

If the finance agreement number is known, it can be entered directly into the search field in the top right corner by selecting Finance Agreements from the drop down list and typing  in or copying and pasting the finance agreement number before selecting the search icon:

2. Select the Finance Agreements option under Finance Agreement:

3. Filter for the  Finance Agreement 

4. Select the Transactions association tab by selecting it from the drop down list at the bottom of the page or selecting the quick link (if enabled):

5. Locate the fee transaction that needs to be reversed and open it by selecting it in the list.

6. Once that transaction is open, select the Actions menu > Functions > Reverse Fee:

7. Complete the details required on the page:

Authorisation Details: -supply authorisation details to perform the transaction.

Narrative: -any narrative supplied will appear against the reversal transaction on the finance agreement.

Comment: -any comment supplied will appear as a note against the finance agreement un der ""Account Admin Internal" note category.

Reason: - select the reason for the reversal. The details in the drop down are defined in the "Finance agreement finance detail change reason" which can be located under the Setup main menu.

8. Click on the button to complete the fee reversal. If for any reason you want to exit out of the process, simply  click on the button and select OK when prompted if you want to cancel. This will take you back to the transaction screen.

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