Add an arrears collector
The arrears collectors are defined at finance company and product level. This caters for the scenario where arrears collectors specialise in specific products.
See this article for an overview of arrears management.
1. To add a new arrears collector navigate to Home pages -> Arrears Management
2. Select Arrears collectors under Arrears Management
3. To add a new arrears collector click on the 
button in the top right hand corner of the page.
4. Select the finance company and product from the drop down list. Search for the system user that needs to be added as an arrears collector. Add the details as required and click on save to complete adding the new arrears collector to the list.
Finance company - Select the finance company from the drop down list
Product - Select the Product from the drop down list
System User - Select the system user that you need to add as a new arrears collector from the system user drop down.
Write Off Limit
Total Max Quantity - Maximum number of loan applications that can be allocated to the new arrears collector.
Primary Pool Max Quantity - Maximum number of loan applications that can be allocated to the new arrears collector belongs to the primary arrears pool.
Escalation Pool Max Quantity -
Related Articles
Change arrears collector against a finance agreement
The arrears collector for a finance agreement can be manually changed or over ridden 1. To change the arrears collector on Finance agreement which is on Arrears, navigate to Home pages -> Borrowing -> Finance Agreements 2. Use the filters to find ...Add an arrears pool
Arrears pools are defined at finance company and product level which will allow different finance companies to have different arrears settings for different products. Arrears pools are used to group together or categorise finance agreements that are ...How to allocate an arrears collector to an arrears pool
A collector can be allocated to an arrears pool directly from within the pool. To allocate a arrears collector to a new arrears pool. See this article for an overview of arrears management. 1. Navigate to Home pages -> Arrears Management 2. Select ...Add an arrears status
Finance companies can define all the arrears statuses that they would like to use during their arrears management. See this article for an overview of arrears management. 1. To add a new arrears status, navigate to Home Pages -> Arrears Management ...Add an arrears age band
Arrears age bands are linked to arrears pools. Once you have added a new arrears pools the next step is to assign the arrears age bands for the newly added arrears pool. Arrears age bands are used to define the range of days for arrears. Any finance ...