Investor documents refer to all documents that are required to either be:
- sent to the investor to read
- sent to the investor to complete and return back to the finance company
- requested from the investor
When dealing with investor documents the platform deals with two specific categories and it is important to understand the difference as it involves setting up and creating documents in the correct location i.e.
- documents relating to the structure of the investor, are referred to in the platform as "documents to be supplied by customers"
- i.e. company documents, trust documents etc. these documents have nothing to do with investing in specific asset classes or products. Keep in mind that the platform allows defined entities to invest and borrow. There are rules which can be set to restrict either but when thinking of structure documents these are documents that relate to the entity itself and have nothing to do with what that entity will be doing in the platform. So if an entity is a trust the structure documents are all the documents that are specific to the entity being a trust example "a trust deed". This is a document that will be required regardless if the trust is investing or borrowing. Another example is all documents required to AML verify the customer.
- documents relating to investing in specific asset classes and products, are referred to in the platform as "documents to be supplied by investors"
- a finance company may have many products and also have products in different asset classes. The investing documents are the documents that are required specifically for investing in a particular asset class and product. Example "an investor information memorandum". This document is specific to investing, it has nothing to do with borrowing and nothing to do with the entity itself.
Documents to be supplied by customers
As mentioned above, these are documents regarding the structure of the entity of the customer. Therefore they are supplied by customers wanting to invest or wanting to borrow and are only related to the structure of the entity.
There could be documents that the finance company needs to supply to the customer to read example "a privacy policy document".
There could be documents that the finance company will send to the investor to complete and return.
There could be documents that the finance company requires the customer to supply example "a trust deed".
All the different types of documents above need to be setup in the platform as "documents to be supplied by customers".
When the documents to be supplied by customers are setup, the finance company can define the following for each:
- The type of entity, called trading category, that the document applies to. Example different documents will be required for companies than for trusts.
- If the document can be "downloaded". This will indicate that the investor can download a document to read, or read and complete.
- If the document can be "uploaded". This will indicate that the document needs to be supplied to the finance company by the customer
- If the document can be included in the welcome email when the customer is first created. See this article that details how and where the welcome email is defined.
- A physical document template can be uploaded against the "document to be supplied by customers". This is required for all documents that the finance company would like to send to the customer to read, or send to the customer to complete and return.
See this article which explains how to setup documents to be supplied by customers.
This article will explain how to define document templates in the platform.
This article is an overview of document templates
Steps on how to create a physical document with correct legal wordings, logos, images. etc is explained in this
article.
Documents to be supplied by investors
As mentioned above these are documents required specifically for investing in a particular asset class and product.
There could be documents that the finance company needs to supply to the investor to read example "terms and conditions for investing".
There could be documents that the finance company will send to the investor to complete and return, example "a subscription agreement" or "an investment agreement" .
There could be documents that the finance company requires the investor to supply example "a bank statement".
All the different types of documents above need to be setup in the platform as "documents to be supplied by investors".
When the documents to be supplied by investors are setup, the finance company can define the following for each:
- The type of entity, called trading category, that the document applies to. Example different documents will be required for companies than for trusts.
- If approval of the document is required, how long the document is valid before approval needs to be requested again and when a reminder should be sent to the investor to request another document.
- If the document can be "downloaded". This will indicate that the investor can download a document to read, or read and complete.
- If the document can be "uploaded". This will indicate that the document needs to be supplied to the finance company by the investor.
- If the document can be included in the welcome email when the customer is first created. See this article that details how and where the welcome email is defined.
- The products in the asset class that the document applies to, as to invest in different products could require different documents to be read and completed.
- A physical document template can be uploaded against the "document to be supplied by investors". This is required for all documents that the finance company would like to send to the investor to read, or send to the investor to complete and return.
See this article which explains how to setup documents to be supplied by investors.
This article will explain how to define document templates in the platform.
This article is an overview of document templates Steps on how to create a physical document with correct legal wordings, logos, images. etc is explained in this
article.
How are investor documents supplied to the finance company
Documents can be supplied to the finance company by:
- the customer can sign into the portal and upload the documents using the "legals and docs" page
- the customer can email to the finance company and staff members can upload the customer documents against the customer and can upload the investor documents against the customer.