AML Verify a customer manually

The process to AML (Anti Money Laundering) verify a customer, can be completed manually or using a service provider in Clearmatch.

This article outlines how to AML verify a customer manually.

1. Login to Clearmatch Fusion with the relevant credentials:

2. Navigate to Customers > Personal Customer Search:

3. Use the Filter Options to search for the customer:

4. Once the customer has been found, select them (click on the link via their Name or Number): 

5. This will open the Display Personal Customer screen for the selected customer. Click on the Actions Panel  > Verification > Override AML - Verify:

6. It will then prompt for the Authorisation Code (preferably for the system user who is trying to complete the AML process). Enter the code and click on the  button to continue: 

NOTE: If for any reason a customer needs to or has failed their AML verification, on step 5 simply click on the Actions Panel  > Verification > Override AML - Fail:

7. The AML status of the customer can be checked by clicking on the AML & Checks association tab (or Quick Links, if enabled) which is located on the Display Personal Customer screen of that customer:

NOTE: For the instructions on how to AML verify a customer using a service provider, please refer to this article.

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